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Service engineering requires research in actual service fields. Human behaviors are observed in the actual fields, and obtained large-scale data is modeled and visualized for the manager of the service in order to re-design the service process. CfSR aims to establish general and reproducible elemental methodologies for helping various service industries. Moreover, CfSR challenges to develop an application method of those elemental methodologies for small service industries. The fields include: retail, restaurant, healthcare, tourism, amusement, contents, mobility support, and office support services.? |
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