Socio-Digital Service System Research Group

In order for human augmentation technology to have the desired effect in society, it is essential to appropriately position the role of this technology in daily life and work, and to establish a mechanism to create superior value through its utilization. Socio-Digital Service System Research Group is practically developing methods and methodologies for designing and operating such a value creation mechanism (service system) in cooperation with various experts and stakeholders (citizens, companies, local governments, etc.).
Research theme

Group Member

Researcher
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Position, Name
Email (+@aist.go.jp)
Specialized research fields
Main industrial fields / research subject
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Group leader

 WATANABE Kentaro, Ph.D.
kentaro.watanabe
Service engineering, Service design, Servitization of manufacturing
Nursing care, Manufacturing, Office work/Telework, Regional development, Construction
takenaka's face

Vice-Director of RIHSA

 TAKENAKA Takeshi, Ph.D.
takenaka-t
Service engineering, Human behavior analysis (employee engagement etc.), Service management (human capital management)
Restaurant/retail, manufacturing, construction, marketing research
miura's face

Chief Senior Researcher

 MIURA Takahiro, Ph.D.
miura-t
Assistive technology, Human interface and interaction,
Healthcare, social inclusion, mobility
sashima's face

Senior Researcher

 SASHIMA Akio, Ph.D.
sashima-akio
Sensor system, AI, Service engineering
Mobile service, Healthcare, Service industry, Education
miwa's face

Senior Researcher

 MIWA Hiroyasu, Ph.D.
h.miwa
Service engineering, Robotics, Biomechanism
Nursing care, Healthcare, Welfare, Construction
akasaka's face

Senior Researcher

 AKASASA Fumiya, Ph.D.
fumiya.akasaka
Living lab, Service design, Service engineering
Regional development/community, Healthcare, Mobility
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Senior Researcher

HO Quang Bach, Ph.D.
ho-ootori
Service marketing, Well-Being, Service mechanics
Regional development/community, Office work/telework, Healthcare, Tourism
Postdoctoral Researcher
Photo
Position, Name
Email (+@aist.go.jp)
Specialized research fields
Main industrial fields / research subject
Park's face
PARK Jooho, Ph.D.
Living lab
Regional development/community
Technical Trainee
KIRIYAMA Daiki
Technical Staff
UMEBAYASHI Yukiko
MARUI Yoko
OSAWA Kotaro
MURAKAMI Yui
MURAKAMI Yumi
OHARA Akiko
Clericular Staff
ARAI Noriko
Invited Researcher
  • YAMAMOTO Yoshinobu, Ph.D. (The University of Fukuchiyama)
  • NISHINO Nariaki, Ph.D. (The University of Tokyo)
  • KISHITA Yusuke, Ph.D. (The University of Tokyo)
  • MIKAMI Koichi, Ph.D. (Keio University)
  • SUGIMOTO Shunsuke, Ph.D. (Keio University)
Collaborative Researcher
  • MITAKE Yuya, Ph.D. (The University of Tokyo）
  • Husna Zainal Abidin, Ph.D. (Wakayama University）
  • KANEKO Yukino（Sompo Care Inc.）
  • MATSUO Masaki, Ph.D.（Tsukuba University of Technology）
  • MINE Yuuko, Ph.D.（University of Occupational and Environmental Health, Japan）
  • TAKAHASHI Hiroki, Ph.D. (The University of Tsukuba)
Research Advisor
  • FUJISAKI Motoi（Sompo Care Inc.）

Research theme

Socio-Digital Service System Research Group is promoting research and practice by setting up cross-cutting research themes for various industrial fields.
Research theme

Service engineering/service design methodology

We are engaged in research and practice of methodologies for designing and operating service systems that utilize digital technology including human augmentation technology (digital service systems). The detailed information is available at the following website. 　https://soda.pj.aist.go.jp/
Service engineering/service design methodology

Living lab and social lab

We conduct research and practice of Living Lab, where we identify regional and social issues and develop solutions with citizens, and of Social Lab, where we conduct research and development and social implementation through co-creation with citizens.
Living lab and social lab

Service process analysis

We are developing technologies and methods to measure and analyze the behavior, situation, and psychological state (satisfaction, etc.) of customers and employees, and to help realize better services.
Service process analysis

Well-Being, ELSI, employee health management

We conduct research on the approaches required to understand and improve the wellbeing of citizens and workers, as well as the management style (employee health management). We also examine ethical, legal, and social issues (ELSI) posed by human augmentation technologies and their implementation, and how to address them.

Service standardization

We are working to create and standardize rules, guidelines, and case studies related to the smooth operation of services, requirements, and good design practices. Areas of activity: ISO TC159 (ergonomics), TC312 (service excellence), TC314 (aging society), TC324 (sharing economy), etc.
Service standardization

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